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June 27, 2017

Frequently Asked Questions


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If you cannot remember your username (user number), you can login with your alternate ID. Your alternate ID is your full email address as provided by your school or district.

If you cannot recall your password, you can reset it by going to the Reset Your Password page. Enter your email address and click the "Reset Password" button. (Note: A link to this page is also located below the login area on our home page.)

If your email address is not recognized, please contact us in one of the following ways:


Explore the details of member benefits and view our affordable licensing fees by downloading our Pricing Overview.

For a personalized quote for your school or district, email media_services@lacoe.edu or call 562-922-6107.


Becoming a member is simple. 

  1. Complete and return an Intent to Contract form.
  2. Submit your staff list. We will need full names and email address to create accounts. You can download our Excel template to complete this task.
  3. Schedule a workshop to introduce the service to your staff.

Contracts and invoices are generated once we receive your Intent to Contract form. Our staff is available to assist you with this process.


No...Unfortunately, our licensing agreements do not allow for us to provide service to individuals. We are required to report our enrollment based on individual schools, so our minimum service level is for schools.

We would be more than happy to schedule a presentation for your administration, site decision making team, or staff to demonstrate the value of our services. Just contact us to get more information.


Membership includes three distinct features:

  1. Online media-on-demand of tens of thousands of video and media learning objects with CaliforniaStreaming;

  2. A Lending Library containing thousands of titles on DVD, many that may be legally duplicated and include high quality teacher guides;

  3. Professional development support for your school site.

For the approximate cost of one textbook per classroom, Multimedia Services provides thousands of multimedia titles to teachers in member classrooms to assist teaching and learning. Online video streaming allows video-on-demand delivered over the Internet. All titles are searchable by subject area, keyword, and California Content Standards. The standards search is an especially useful tool to find specific multimedia resources to help teach concepts and skills to help students meet the standards.


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What is CaliforniaStreaming?

CaliforniaStreaming is a collaborative effort of fifteen member county offices of education, serving schools and districts in nearly 30 California counties. CaliforniaStreaming provides teachers and students with instructional video titles wherever they have Internet access, 24 hours a day, 7 days a week. Thousands of multimedia clips and images allow teachers and students copyright compliant material for presentations and projects.

CaliforniaStreaming is a custom resource tool for California's classrooms built by California's educators. It features:

  • Tens of thousands of multimedia components for K-12 classrooms
  • Comprehensive collection of video, still images, print, Web links, audio files, and enhanced & video podcasts
  • Flexible delivery with access from school or home for both teachers and students
  • Searchable by California Content Standards
  • Segments videos into clips to support research-proven best practices
  • Best available content from producers across the county; evaluated and selected by California educators

There are a number of factors that can impact your ability to view videos in CaliforniaStreaming. Additionally, each operating system (Windows / OS X) and web browser (Firefox, Chrome, Internet Explorer, Safari, etc.) may function differently. Below are some general items to check.

  • Make sure that you have updated your web browser to the latest version.
  • Check that your version of Windows Media Player (PC) or Quicktime (Mac) is updated.
  • Try playing the video from another computer. If this is successful, the problem is with the computer. It could be the plug-in settings for video playback are not setup properly. Or there may be firewall settings on the computer that are preventing the video stream.
  • Try playing the videos from a different location. If you are unable to stream videos at your school, it could be that the firewall is blocking our site. So, try playing the video at home. If you are successful, most likely it is the school network. If your site tech needs any specific information, please have them contact us at 562-922-6107 or email media_services@lacoe.edu.
  • If none of the above solves the issue, please contact us so that we can troubleshoot your specific problem. In order to better assist us in helping, please include the following information:
    • Operating System (Windows 7, Windows XP, Mac OS 10.6, etc.)
    • Web browser application and version (Firefox 12, Internet Explorer 8, etc.)
    • Description of the problem. (When I click to play the video, I can hear sound, but the video screen is black.)
    • What, if anything, have you attempted in trying to resolve the problem.

The Lending Library may be described as a traditional library service containing thousands of titles on DVD. This library contains many titles that may be legally duplicated and include high quality teacher guides.

Members login to our online catalog, search and order media for delivery. DVDs are delivered to the member via intra-district mail or UPS and may be kept for a defined period of time before returning.


Lending Library materials are shipped to the school site. When you login to MediaSnap, your school site information will appear in the top right corner of the screen. This is the location where your materials will be shipped.

If this information is incorrect, please contact us.

If you are an itinerant teacher, media will be shipped to one school location. Please let us know which site is your preferred shipping location.



As a member benefit, workshops from Multimedia Services help teachers make effective use of available programs and services. If your school or district is a member, a full array of workshops are available at no cost. The workshops include research-proven strategies and illustrate how the well-planned use of multimedia does not merely supplement instruction but deepens student understanding of subject area concepts. Workshops are lead by certificated consultants and are individualized to meet your needs.

Multimedia Services will work with you to tailor a workshop to your students' needs, to select an instructional focus, and to work within your time constraints. Discuss the possibility of a workshop with teachers, the principal, curriculum groups, and technology coordinators. Consider including Multimedia Services in district-wide inservices and curriculum conferences.


Research shows that when teachers employ specific strategies and use media within the context of their instruction, students actually understand and retain more information. Consequently, multimedia should be encouraged when working toward increasing student achievement.


Download a summary of the research supporting multimedia use in the classroom.


Multimedia Services, Instructional Technology Outreach,
a division of Technology Services
Copyright 2013